BI Tech Africa Digital Maturity Assessment
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What industry is your company in?
Is your company using digital transformation to improve customer satisfaction?
No
No. Planning to start
Yes in some areas
Yes in most areas
Yes in all areas
Is your company using data and analytics to better understand your customers?
No
No. Planning to start
Yes in some areas
Yes in most areas
Yes in all areas
Is your company leveraging on technology to better engage with your customers?
No
No. Planning to start
Yes in some areas
Yes in most areas
Yes in all areas
Does your company have a digital marketing plan that is aligned to your digital and business strategy?
No
No. Planning to start
Yes in some areas
Yes in most areas
Yes in all areas
Do you measure and act on your customer satisfaction index?
No
No. Planning to start
Yes with some customers
Yes with most customers
Yes with all customers
Does your company have the right digital skills and capabilities?
No
No. Planning to start assessing for digital skills
Yes in some areas
Yes in most areas
Yes in all areas. We are now creating jobs of the future
Does your company leverage technology to improve the employee experience?
No
No. Planning to start
Yes in some areas
Yes in most areas
Yes in all areas. We digitally engage our employees, recruit, develop, retain them using technology
Is your company using data and analytics to better understand your employees?
No
No. Planning to start
Yes in some areas
Yes in most areas
Yes in all areas
Have you developed roles and jobs that leverage emerging technologies?
No
No. Planning to start
Yes in some areas
Yes in most areas
Yes in all areas
Have you allocated resources to move your organization from just thriving in a changing environment, to driving change in the environment?
No
No. Planning to start
Yes in some areas
Yes in most areas
Yes we have allocated resources in all areas
Is your company fully leveraging technology to create and deliver new products and services?
No
No. Planning to start in a few business areas
Yes but not in all business areas
Yes, in most business areas
Yes. Fully leveraging technology in all business areas
How many products/services does your company have that leverage technology and are in the ideation, development and launch phases?
None
1-5
5-20
20-100
More than 100
Are your employees brand ambassadors for your products on social media platforms?
No
No. Planning to start
Yes but not all
Yes, in some cases
Yes. Fully leveraging employees to be brand ambassadors
Have your product/service offerings been designed with the customer journey in mind?
No
No. Planning to start
Yes but not all
Yes, some products/services
Yes. All products/services
Have your customers and employees helped with the innovation of your product/services?
No
No. Planning to start
Yes in some areas
Yes in most areas
Yes in all areas
Do you have a digital strategy?
No
No. Planning to start
Yes. Not yet implemented
Yes and implementing
Yes. Implemented and reviewed
How many digital initiatives aligned to operations do you currently have running?
None
1-5
5-10
10-20
More than 20 initiatives
Are your processes and back office operations automated?
No
No. Planning to automate
Yes. Mostly manual, a few automated
Yes. Mostly automated, a few manual
Yes. Fully automated and improving efficiencies
Are you using data and analytics to improve your operations?
No
No. Planning to start
Yes in some areas
Yes in most areas
Yes in all areas
Are you using technology to effectively measure productivity and efficiency of your employees?
No
No. Planning to start in a few business areas
Yes but not in all business areas
Yes, in most business areas
Yes. Fully measuring in all business areas
Do you use technology to automate routine tasks, freeing up employee time for more strategic work?
No
No. Planning to start in a few business areas
Yes, but not in all business areas
Yes. In most business areas
Yes. 90%+ of tasks fully automated in all business areas
Which focus area do you feel needs the most attention to get digitized to improve your organization's business performance?
Customers
Products
Operations
Employees
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